Riviera Mackay

Check-in

Check-in is from 2:00 PM until anytime. Guests must be at least 18 to check-in.

The front desk is open during the following times:

• Monday - Friday: 9:00 AM - 5:00 PM

• Saturday - Saturday: 10:00 AM - 4:00 PM

• Sunday - Sunday: 10:00 AM - 2:00 PM

To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will receive an email within 48 hours before arrival with check-in instructions and lockbox information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Reception hours are 10 AM-2 PM on public holidays.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
• This property accepts credit cards; cash is not accepted
• This property reserves the right to pre-authorize the guest's credit card prior to arrival.
• Onsite parties or group events are strictly prohibited
• Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
• Host has indicated there is a smoke detector on the property
• Safety features at this property include a fire extinguisher
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
• This property is professionally cleaned
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Other details

Featured amenities include dry cleaning/laundry services, luggage storage, and laundry facilities. Self parking (subject to charges) is available onsite.

Distances are displayed to the nearest 0.1 mile and kilometer.
Bluewater Lagoon - 0.2 km / 0.1 mi
Caneland Central - 0.2 km / 0.1 mi
Artspace Mackay - 0.7 km / 0.4 mi
Jubilee Park - 0.7 km / 0.4 mi
Mackay Enertainment and Convention Centre - 1 km / 0.6 mi
Ken Burgess Orchid House - 2.1 km / 1.3 mi
Harrup Park - 2.8 km / 1.7 mi
Great Barrier Reef Arena - 2.9 km / 1.8 mi
Pioneer Valley - 3.4 km / 2.1 mi
Mackay Basketball Stadium - 3.4 km / 2.1 mi
BB Print Stadium - 3.5 km / 2.2 mi
Mackay Base Hospital - 3.7 km / 2.3 mi
Mackay Regional Botanical Gardens - 3.8 km / 2.3 mi
Town Beach - 3.9 km / 2.4 mi
Mackay Regional Botanic Gardens - 4.3 km / 2.7 mi
The preferred airport for Riviera Mackay is Mackay, QLD (MKY) - 5.9 km / 3.7 mi

• Only registered guests are allowed in the guestrooms.
• Parking height restrictions apply.
• The property is professionally cleaned.
• Contactless check-in and contactless check-out are available.

Hotel policies

General

• Professional property host/manager
• Contactless check-out is available
• No rollaway/extra beds available
• Property uses a professional cleaning service
• Events/parties not allowed
• Parking height restrictions apply
• Contactless check-in is available

Pets

• Service animals are allowed
• Service animals are exempt from fees/restrictions
• Pets not allowed

Resort fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

• A damage deposit of AUD 200.00 will be collected before check-in.

We have included all charges provided to us by the property.